You have to contact us before returning a product to obtain an authorization.
If you return an item and want a refund (Canada only), you must return the item in the same condition you received it (all original packaging and accessories including the retail box, manuals, cables, and all other items originally included with the product, without physical damage) and the return must be postmarked within 30 days of shipment. In the eventuality of a refund, we refund the amount paid less 15% of restocking and shipping fees.
Shipping cost paid for the return is always the responsibility of the client.
Vinyl LPs, CDs, DVDs, Phono cartridges, adjustment tools, cables, earphones and liquid products are not refundable.
Sales of used unit, demonstrations unit or some items specified as non-refundable in their description, are always considered final.